CodeForce 360, with its cutting edge technology and meticulous business approach has been awarded the title of “America’s Most Promising Company in IT Consulting and Staffing” Forbes magazine.
At CodeForce 360, we believe in offering unparalleled outsourcing services by following our business motto: Top notch Quality Talent, Time-Saving Processes, and Affordable Pricing.
Our Objective- We aim to reduce your pain, effort, time and liabilities by offering you real value QA services, enterprise-level client services, and effective sales management.
What you need to remember while outsourcing?
1.Define a set of KPIs.
Measure, analyze, draw conclusions, and adapt where necessary. Create a simple dashboard where you can constantly monitor the effects of BPO on your cost and revenue structure.
2.Select your BPO vendor carefully.
Look for growth, as growth is an indication of a vendor’s progress. Visit the vendor prior to signing the contract in order to ascertain the vendor’s suitability. If not, look for another BPO vendor.
3.Make an impact analysis.
Carefully assess the impact on your own personnel and what other business risks may be involved if you decide to outsource parts of your processes. Also consider time zone differences and differences in language (if any) – are your own employees capable of explaining or discussing their work details in a non-native language?
4.Draw clear process boundaries and make these noticeable.
Make a very detailed write-up of what the BPO vendor should do versus what parts of the process you will continue to handle yourself, and share this upfront before outsourcing anything. What inputs will the BPO vendor receive, and what returns would you expect? What to do in case of exceptions? It is extremely important to maintain a level of clarity, avoid hypotheticals, and ponder over what to do next.
5.Don’t outsource what you don’t control!
Probably the most commonly made mistake is that companies decide to outsource a process they don’t yet understand nor control themselves. This is a recipe for disaster. If you don’t know exactly how things should be done, avoid outsourcing it.