Just a few days ago, Delta Airlines stalled its fleet of aircraft and cancelled flights much to the exasperation of thousands of customers. The reason of course, was far more obfuscating- an unexpected power supply snag back at one of its operating bases in Atlanta.
Apart from this, there were plenty of issues preventing airlines from carrying out their day-to-day operations such as unstable routers, back-end blues and reliance on legacy systems that stall proceedings with the occasional snag or two. Moreover, the operational efficiency of front-end systems and customer care get hit out of the park when back-end systems go Winchester.
According to CodeForce 360, the lack of implementation of modern-day technologies such as cloud-based systems is hampering airlines as they are unable to enforce backup plans and crisis control options to keep the necessary operations running.
In lieu of Delta Airlines’ recent operational debacle, CodeForce 360 lists quintessential measures that can help run operations in contingencies while combatting all sorts of threats around the corner.
MEASURES THAT MAKE A DIFFERENCE
1. Operations-centric systems should go cloud: In the case of Delta Airlines, further damage to proceedings could have been mitigated if their critical infrastructure was based on cloud services such as Amazon Web Services. Top-notch airline services based out of Europe are already leveraging the capabilities of cloud computing to their advantage.
2. Frequent development reviews: A vast majority of airlines need to focus on a development review at least every two to three years given the rate of rapid advancements in technology today. At least this way, they will avoid relying on legacy systems.
3. Back-End Risk Mitigation: Airlines thrive on a number of operations the wind their clocks from ticketing counters, to customer service kiosks and even baggage claim zones. All these operations are hampered if the back-end operations go dark. Hence, trending technologies are to be implemented in order to avoid these back-end catastrophes.
4. Fluid model for implementing technologies: Dedicated teams at airline services need to map out certain strategies which can help them stay on the cutting edge. Keeping the recent operational disasters in mind, it’s essential to constantly be on the lookout for improvements to planning, strategy and policy. This can help them run parallel with trends while wiping out the risk of future operational threats.
CodeForce 360 firmly believes that these necessary measures are the key to avoiding catastrophe in an industry fuelled by customer satisfaction. Especially in an industry like this, there is absolutely no room for failure and this failure is best prevented by constantly keeping an eye out for disasters that can halt proceedings on any given day.
At the end of the day, it’s situational as well as trend awareness which packs the potency to help airlines respond to any given crisis, bottom line.